1. First check, using the preceding sections of this leaflet that you are a person entitled to complain, that your complaint is against the right people or organizations, and that the Authority will be able to deal with the complaint.

2. There is a form which you should use to make your complaint. It can be obtained from the Insurance Regulatory Authority‘s office or website.

3. Complaints reported by telephone, e-mail or through the Authority’s hotline should be confirmed in writing and by completion of a complaint form. When sending the form, you should supply all relevant information in your possession, including copies of letters and so on. Wherever possible, keep copies for yourself.